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Refund Policy

Strytex Customer Satisfaction and Refund Policy

At Strytex we strive to create quality software that you enjoy using for your business or professional life. You have a number of choices and we appreciate you giving us your business. Thank You.

We want you to be happy with our service throughout our entire business relationship but we do recognise that occasionally things go wrong. We have created this policy that details what we will do should we fail to meet your expectations.

Annual Subscriptions
We don’t force our Members into an annual subscription as a condition to use our services. We recognise that cashflow is critical for businesses and that conditions can change on a monthly basis. This is why we don’t insist on annual subscriptions. We prefer to give you a service that matches your monthly needs.

Monthly Subscriptions
If at anytime during your first month using a paid service you are dissatisfied, please contact us. We will do our best to address your issue, provide a work around or give a timeline for a solution that will meet your needs. If you are not satisfied, we will gladly offer you a FULL REFUND for your first month of purchase, and will downgrade your account to the free plan for that service.

Auto-Renewal
For your convenience, your monthly subscriptions will auto-renew until you cancel the service. Every time before your subscription auto-renews, we will send your administrator an email specifying the amount that will be charged to the nominated credit card. Similarly, after each renewal we will send a receipt via e-mail specifying the amount that has been deducted.

We know that sometimes customers forget to cancel an account they no longer want until it is has already been charged. That’s why you can cancel your monthly/annual subscription up to five business days after your renewal date, and we will still process your cancellation and give you a FULL REFUND for that current month.

If at anytime during your contract using a paid service, you are dissatisfied, please contact us. We do want to hear from you.

Exception to our Refund Policy

Please note that we will not entertain a request for refund (FULL or PRO-RATED) when we have suspended or terminated your access to Strytex Services due to a violation of our Terms of Use or Services Agreements.

For questions, please e-mail payments@strytex.com

This page last updated 31st August 2017
© Strytex Pty Ltd 2017

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